A fix has been implemented and we are monitoring the results.
Posted May 08, 2026 - 07:15 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 08, 2026 - 07:15 UTC
Update
We are continuing to investigate this issue.
Posted May 08, 2026 - 02:31 UTC
Investigating
We continue to monitor the intermittent network connectivity issues on ESign Portal impacting services hosted in AWS us-east-1, which have been identified as related to an ongoing AWS EC2 infrastructure issue in the region.
Our teams are actively engaged and working closely with our partners at AWS to monitor recovery progress and mitigate impact where possible.